Privacy Policy

Strykflow Pty Ltd (ABN 83 689 816 939)
Last updated: January 28th, 2026

1. Introduction

Strykflow Pty Ltd (“Strykflow”, “we”, “us”, or “our”) is committed to protecting the privacy of personal information and complying with applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you interact with our website, services, software, and AI systems.

2. Our Role

Strykflow operates primarily as a data processor on behalf of its clients (such as real estate agencies and businesses). Our clients are the data controllers and determine how personal information collected through our services is used.

End users (such as callers, buyers, sellers, tenants, or members of the public) do not create accounts with Strykflow.

3. Personal Information We Collect

Depending on how our services are used, we may collect the following types of personal information:

3.1 End User Information

• Voice call audio recordings
• Call transcripts
• Call summaries and extracted structured data
• Phone numbers
• Any information voluntarily provided during a call

3.2 Client Information

• Names and business details
• Contact information
• Billing and payment details
• Account credentials
• Usage and analytics data

3.3 Technical Information

• IP address
• Device and browser information
• Usage logs
• Cookies and analytics data

4. How We Collect Personal Information

We collect personal information:

• Directly from clients
• Automatically through our software and AI systems
• Through voice calls conducted using our AI callers
• Through website analytics and cookies
• Via third-party service providers integrated into our platform

5. Call Recording and Consent

Calls handled by Strykflow’s AI voice systems are recorded by default.

• Call recipients are informed that calls may be recorded.
• Consent is obtained during the call interaction.
• Responsibility for ensuring lawful call recording consent rests with our clients.

6. Use of Personal Information

We use personal information to:

• Provide and operate our AI services
• Generate call transcripts, summaries, and CRM records
• Perform analytics and system improvements
• Provide customer support and consulting services
• Process payments and manage accounts
• Comply with legal obligations

We do not sell personal information.

7. Data Retention

• Call recordings and transcripts are retained for 14 days, unless deleted earlier.
• Clients and/or end users may request earlier deletion.
• Upon account termination, client data is automatically deleted in accordance with our internal deletion policies.