Refund Policy

Strykflow Pty Ltd (ABN 83 689 816 939)
Last updated: January 28th, 2026

1. Overview

This Refund Policy outlines the circumstances in which refunds may be provided by Strykflow Pty Ltd (“Strykflow”, “we”, “us”, or “our”) in accordance with the Australian Consumer Law (ACL).

Strykflow provides customised AI software services, including AI voice callers, automation workflows, integrations, analytics, and ongoing platform access.

Due to the nature of our services:

• Many services involve custom configuration, setup, and implementation
• Services may include usage-based components and third-party infrastructure
• Refunds are assessed strictly in line with ACL requirements

Nothing in this policy limits or excludes any rights you may have under the Australian Consumer Law.

2. Consumer Guarantees (Australian Consumer Law)

Under the ACL, you may be entitled to a remedy if our services:

• Are not provided with due care and skill
• Are not reasonably fit for a purpose agreed upon
• Are not delivered as described
• Contain a major failure

Where a major failure occurs, you may be entitled to choose a refund or other remedy as provided under the ACL.

3. Non-Refundable Fees (Unless Required by Law)

To the maximum extent permitted by law, the following fees are non-refundable:

• Setup, onboarding, implementation, or configuration fees once work has commenced
• Fees for custom-built AI agents, workflows, prompts, or integrations
• Subscription fees for any billing period that has commenced
• Usage-based charges (including call minutes, messages, API usage, or compute) once consumed
• Fees paid to third-party service providers, platforms, or licences (including telephony, CRM, AI model providers, or hosting services)
• Professional services, consulting, or support hours already delivered

These fees reflect labour, infrastructure provisioning, third-party costs, and resources that cannot be reversed.

4. Subscription Services

Ongoing Subscriptions:

• Subscriptions are billed in advance on a recurring basis
• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing period
• No refunds are provided for unused time within a billing cycle, unless required by law

Trial Periods:

• Where a free or discounted trial is offered, no charges apply during the trial period
• Cancellation takes effect at the end of the current billing period

5. Refunds for Service Issues

If you believe a service does not meet ACL guarantees, you must:

• Notify us promptly at info@strykflow.ai
• Provide reasonable details of the issue
• Allow us a reasonable opportunity to investigate and, where appropriate, remedy the issue

Where a refund is required under the ACL:

• Refunds will be issued to the original payment method
• Refunds will be processed within a reasonable timeframe

6. No Refunds for Change of Mind

Refunds are not provided for:

• Change of mind
• Business decisions or strategy changes
• Incorrect plan selection
• Reduced usage or non-usage of the services
• Comply with legal obligations

This is permitted under the Australian Consumer Law for business-to-business services.

7. Client Responsibilities & External Factors

Refund eligibility may be affected where issues arise due to:

• Failure to provide required access, information, approvals, or resources
• Delays or failures caused by third-party platforms, integrations, or service providers
• Changes, outages, or restrictions imposed by external systems outside Strykflow’s control